- Telephone: 01273 696955 Extension 2474
- Fax: 01273 523135
- Outpatients Coordinator: Rebecca Bray
- Ward Sister: Rebecca Sadler
To make, change or cancel an appointment please contact: 0300 303 8360
Located by the main entrance to the hospital, the outpatients department holds rotating clinics in cardiology, dermatology, allergy, fracture, neonatal, surgical, medical, respiratory and dietetics. These clinics are led by specialist doctors from the Alex or visiting specialists from London hospitals, such as Great Ormond Street and Evelina Children’s Hospital.
Opening hours are 9am to 5pm Monday to Friday, excluding Bank Holidays. Staff at the outpatients department will arrange urgent appointments for children who need to be seen within a few days of being referred by their GP. They also carry out pre-operative assessments for children who will be having surgery later in the day.
There are nurse-led clinics for blood testing and ECG (assessment of the electrical activity of the heart) and both of these tests can be carried out in a single appointment.
Facilities include 15 clinic rooms, two treatment rooms, one weighing room, one psychotherapy treatment room and two speech and language treatment rooms.
Children and their parents or carers check in at the outpatients reception, next to the main hospital reception. This has a bright and colourful waiting lobby, with curvy coloured sofas, as well as toys for younger children and an air hockey table for older kids. There’s also a children’s table and chairs, a fishtank and an outside terrace.
Children are given a beeper, which will flash and vibrate when it’s time for their appointment. This means they can wander around the open plan lobby, or go for a drink at the café and visit the shop while they’re waiting.
With a team of seven paediatrically trained nurses, health care assistants and a nursery nurse, the outpatients department is a warm and supportive environment with 15 consulting and treatment rooms. Staff like to build up a rapport with parents and patients, and are happy to be contacted when parents need more information following a consultation.
The hospital’s art psychotherapist, Charlotte Savins, and speech and language therapists, Rachelle Mayo and Alex Lazell, are also based in outpatients. Play therapists from Level 10 also visit.
“A lot of parents have commented on how much they like the space here – and the staff are very happy with all the new facilities,” says outpatients coordinator Liz Brace who has three children of her own. Liz qualified as a nurse 10 years ago and her first job was in Casualty at the old Alex.
“The children are intrigued by their beepers and they love all the toys here,” she adds. “There’s plenty to keep them occupied while they’re waiting – and it’s easily for parents to keep an eye on them.”
Choose and Book
Choose and Book is a service that lets you choose a hospital or
clinic for your child and book an appointment.
When you and your child’s GP agree that your child requires an
appointment, you can choose which hospital or clinic they go to. You will also be able to choose the date and time of your appointment.